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Surprise medical bills key insurance complaint in Colorado

Apr 11, 2016

Credit Elise Thatcher

  Buying and using health insurance can be time-consuming and complicated. A statewide nonprofit recently reviewed data on complaints, and found a top issue has to do with which doctors a patient can see.

The Denver-based Colorado Consumer Health Initiative has been keeping an eye on insurance networks in Colorado. The nonprofit’s Director of Strategic Engagement, Adam Fox, took a look at data from 2012 through 2015, and noticed surprise medical bills are are a top complaint. Aspen Public Radio’s Elise Thatcher talks with Fox about his organization’s findings.


The Colorado Division of Insurance released a clarification on the issue on Monday, April 11th, saying returning patients have to be notified within 30 days if a doctor is no longer covered by an insurance carrier. The agency aims to address unexpected hospital bills later this year.