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Valley VW dealer: we’ll do everything to help our customers

Sep 25, 2015

The Volkswagen and Audi dealership in Glenwood Springs says it’ll do everything it can to help customers. We have this look at what the international emissions scandal means for local drivers so far.

The Volkswagen and Audi dealership in Glenwood Springs says it’ll do everything it can to help customers. We have this look at what the international emissions scandal means for local drivers so far.

The Texas-based Boardwalk Auto Group owns the dealership, along with a handful of others in Texas and California. “We’re asking clients that have the affected vehicles to just sit tight,” says

President and Chief Operating Officer Ken Ambrose. He says most customer questions so far have been about whether their vehicles are safe to drive, which they are.

“I believe that based on the fix that comes to market and what Volkswagen will have to say to these affected owners-- and to the dealers as well-- that there will be some sort of relief available,” continues Ambrose.

Volkswagen’s headquarters has admitted that many models are designed to fool U.S. emissions tests. Vehicles affected include the four cylinder, turbocharged Jetta, Jetta SportWagen, Golf, Beetle, Beetle Convertible, Passat, and Audi A3. Ambrose says it’s not clear how many of those cars were sold in the Roaring Fork Valley in recent years, since his company purchased the Glenwood Springs dealership in late 2014. Ambrose also says that, like other dealerships around the country, the Glenwood Springs location did not know about the emissions cover-up until made headlines.