Easier Complaint System for Oil & Gas Operations
It’s now easier to file a complaint about oil and gas operations. Colorado regulators today announced a streamlined complaint system they say is more transparent.
Regulators say the previous process wasn’t transparent enough and that translated into wasting staff time. Workers were focused on filling out forms and sometimes multiple staff members were working on the same complaint without even knowing it. Dave Kulmann is Deputy Director of Field Operations for the Colorado Oil and Gas Conservation Commission. He says with the tremendous boom in oil and gas activity on the Front Range, there’s been a change in the kind of complaints, too.
“The complaints are more complex. They’re multiple issues within one complaint, so it’s taking longer for us to actually process and resolve a complaint and communicate the results back.”
Kulmann describes the new complaint process as part of the agency’s evolution to do a better job keeping an eye on the industry.